To understand the shipment methods Home Living Studio uses, you should bear in mind certain principles when you place your order.
We aim to deliver your order within 14 days from the date you place an order on our site.
For larger items such as Rugs we may require longer as in many cases we manufacture to order. Once the item is ready to be dispatched we will notify you by email and include a tracking code that you can use to check the courier’s website for more up to date information on the location of your order.
Home Living Studio dispatches all parcels using a courier chosen according to your order or the type of products sold on homelivingstudio.com. This is to offer you the fastest and most reliable delivery service.
With this service, your parcel is typically delivered within 2 – 7 working days of being dispatched.
You can track your delivery via the My Account / My orders page.
All items are shipped to you free of charge. The price you see on the website is the price you pay. We believe in simplicity and don’t believe in hidden charges and other associated fees.
Typically it takes between 7-14 days to deliver your order from the date you make a purchase on our site.
In the My Account / My orders section, you can view:
- The dispatch date of your parcel (available once your parcel has left our Order Processing Facilities)
To keep you updated on the status of your order we will send you an email to let you know when your order has shipped along with any tracking code.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service Home Living Studio promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier will leave a note through your door to request a redelivery. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Home Living Studio.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Facilities. At this time you will automatically receive an email asking you if you would like us to resend your parcel. We will hold the parcel for you at our Order Processing Facility for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Facilities, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to email@example.com or contact us through the website
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please contact us within 24 hours of receipt of your order.
I have only received part of my order
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email
I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.
Where is my order being shipped from?
We manufacture the majority of our products ourselves in our factories in India. This allows us to bring you top quality products in a constantly changing range of styles. Therefore, most of our shipments are sent direct from our factories in India to you. We also have suppliers elsewhere in the world and locally in the UK. In all cases we include in the pricing all associated import duties and import VAT fees for the United Kingdom which means the price you see on the website is the price you pay. No hidden charges.
My order is being held at customs
As Home Living Studio is a global organisation we supply products from around the world and despite our best efforts an order may be held at customs. We work with our couriers to ensure this shouldn’t happen however if in the unlikely event it does please contact us and we will take necessary steps to have the item delivered to you.